Player Safety & Wellbeing
Gambling is entertainment — and at 1xbit, we intend to keep it that way. This page explains our responsible gambling commitments, the tools available to every Malaysian player, and where to find help if gambling ever stops feeling fun.
Need help right now? If gambling is affecting you or someone you know, please reach out immediately. Malaysia's Talian Kasih 15999 (Welfare Department helpline, 24-hour) offers confidential support. International resources including GamCare and Gamblers Anonymous are also available. You can also contact 1xbit Support at any time to activate your self-exclusion — email [email protected] or use Live Chat 24/7.
Our Commitments
Responsible gambling isn't a compliance checkbox for us — it shapes how we build the platform, how we interact with players, and what tools we make accessible. Here's what that looks like in practice for every 1xbit player in Malaysia.
All accounts are subject to age verification. We enforce a minimum age of 21 — stricter than many jurisdictions — because we believe protecting younger players is non-negotiable. KYC documents are required before your first withdrawal.
Set a daily, weekly, or monthly deposit cap directly in your account settings. Once set, limits take effect immediately. Reductions apply right away; increases require a 24-hour cooling period to protect against impulsive decisions.
Self-exclude for a fixed period (7 days, 30 days, 6 months, 1 year) or permanently. During exclusion, you cannot log in, deposit, or receive any promotional communications from 1xbit. Re-entry after temporary exclusion requires a deliberate waiting period and re-verification.
Set a maximum session duration. When your time is up, you'll receive a clear notification and must make an active choice to continue. Time reminders appear at intervals during long sessions so you always know how long you've been playing.
Not ready for full self-exclusion? A cooling-off period lets you step back from the platform for 24 hours, 7 days, or 30 days without a permanent commitment. Your account remains active but temporarily inaccessible for gambling activity.
Our system monitors for patterns that may indicate problem gambling behaviour — including escalating deposits, extended session lengths, and rapid redeposits after losses. Where concerns are flagged, our support team may proactively reach out.
Age Policy
1xbit enforces a minimum age of 21 years old across the entire platform — for sports betting, live casino, slots, and all other services. This applies to every player, regardless of their location across Malaysia, whether you're based in Kuala Lumpur, Penang, Johor Bahru, or Shah Alam.
At account registration, we collect your date of birth. Before your first withdrawal is processed, our KYC team requires a valid Malaysian IC or passport to confirm your identity and age. Any account found to belong to a person under 21 is closed immediately, with deposits returned and all winnings voided.
If you know a minor who may be attempting to access gambling platforms, we encourage you to use parental control software and have an open conversation about the risks. Responsible gambling starts with keeping gambling away from those who are not yet equipped to engage with it safely.
Every player must pass our age verification process before full account access is granted. This is not optional and cannot be bypassed.
Self-Exclusion
Self-exclusion is one of the most effective tools available to any player concerned about their gambling. At 1xbit, we make it straightforward to request and we honour it without friction.
During your exclusion period, your account will be deactivated. You will not receive promotional emails, bonus offers, or any other marketing from 1xbit. Attempts to register new accounts during an active exclusion period will be detected and closed.
Reach our support team via Live Chat (available 24/7) or by emailing [email protected] with the subject line "Self-Exclusion Request". Our team is trained to handle this sensitively and without pressure.
Choose the duration that works for you: 7 days, 30 days, 6 months, 1 year, or permanent exclusion. There is no minimum reason required — you do not need to justify your request.
To protect against third parties excluding accounts maliciously, we'll ask you to confirm your registered email address and a basic verification step. This takes less than two minutes.
Your account is deactivated the moment your request is confirmed — no waiting period. You'll receive a written confirmation to your registered email address as a record of the exclusion.
When a temporary exclusion period ends, account reactivation requires a deliberate application plus a mandatory 24-hour reflection period. We never auto-reactivate accounts — re-entry must always be a conscious, active choice.
Account Tools
Every player on 1xbit has access to these responsible gambling tools at no cost and without needing to speak to anyone first. Find them in your account settings.
Cap how much you deposit per day, week, or month. Limits reduce immediately; increases wait 24 hours. Available for MYR accounts with all payment methods including Touch 'n Go eWallet, FPX, and DuitNow.
Set how long you want to play per session. The timer counts up in the background and sends a notification when you reach your limit. You decide whether to continue or log out.
Take a short break — 24 hours, 7 days, or 30 days — without full self-exclusion. Your account is paused; balances are preserved. A useful tool when you sense you need a reset.
Receive on-screen pop-ups at regular intervals displaying your session duration and net activity during that session. A nudge to step back and assess whether you're playing within your intentions.
Know the Difference
The line between entertainment and problem gambling can shift gradually. Understanding the difference — honestly — is the first step to staying in control.
If you recognise three or more warning signs above, we strongly encourage you to use 1xbit's self-exclusion or cooling-off tools, or to contact a support resource. Acknowledging the signs early is the most effective thing you can do. Please see the support resources section below, or email [email protected] directly.
Self-Assessment
Answer these questions honestly to yourself. If you answer "yes" to three or more, it may be worth speaking with a support professional or using our self-exclusion tools.
Have you ever spent more money on gambling than you originally planned or could afford?
Do you find yourself thinking about gambling frequently throughout the day, even when you're not playing?
Have you ever gambled to try to win back money you had already lost?
Have you lied to your family or friends about how much time or money you spend on gambling?
Have you ever borrowed money, taken a loan, or sold items in order to fund gambling activity?
Has gambling ever caused you to neglect work, studies, family responsibilities, or important appointments?
Have you ever felt the urge to gamble with increasing amounts of money in order to feel the same level of excitement?
Have you tried to cut down or stop gambling and found it difficult or impossible to do so on your own?
Three or more "yes" answers is a recognised indicator of problem gambling behaviour. Please consider contacting a support resource listed below, using 1xbit's self-exclusion tool, or speaking with someone you trust. You are not alone, and help is available in Malaysia.
Support Resources
The following organisations provide confidential, professional support for problem gambling. All contacts are text-only information; 1xbit is not affiliated with these organisations.
Malaysia — Hotline
The Social Welfare Department of Malaysia operates Talian Kasih 15999, a 24-hour hotline providing social support, counselling referrals, and assistance for individuals and families in distress — including gambling-related issues.
Malaysia — Mental Health
The Mental Illness Awareness and Support Association (MIASA) provides support and referrals for mental health challenges including compulsive gambling. Based in Kuala Lumpur.
International
GamCare is a leading UK-based provider of free information, support, and counselling for problem gambling. Their online resources, self-help tools, and forum communities are accessible internationally.
International
Gamblers Anonymous offers a peer-led 12-step recovery programme with chapters worldwide. Anonymous meetings (in-person and online) are available to anyone who wants to stop gambling.
Our support team can activate deposit limits, cooling-off periods, or self-exclusion for you immediately — any time, day or night. Contact us via Live Chat or email [email protected] with the subject "Responsible Gambling Request". Response within 4 hours, often much sooner.
Practical Guidance
Whether you're placing a wager on a Liga Super Malaysia match or sitting at a live baccarat table, the same principles apply. Responsible gambling isn't about gambling less — it's about gambling with intention.
For Parents & Families
If you share a device with younger family members — children or teenagers in the household — there are practical steps you can take to prevent underage access to gambling platforms.
Use Parental Control Software
Applications like Net Nanny, Kaspersky Safe Kids, and Windows Family Safety allow you to block gambling-related websites across shared devices.
Keep Login Credentials Private
Never share your 1xbit username or password with anyone, including family members. Use a unique, strong password and enable two-factor authentication.
Have an Open Conversation
Talking openly with teenagers about the risks of gambling — including financial risk, addiction potential, and the odds being against the player — is one of the most effective protective measures available.
Report Suspected Underage Access
If you believe a minor has accessed or is attempting to access the 1xbit platform, contact us immediately at [email protected]. We will investigate and close the account without hesitation.
Play With Intention
1xbit's responsible gambling tools are available to every player, right now, with no waiting period. Set a limit, take a break, or self-exclude — it takes less than two minutes. For players aged 21 and above only.
Need to self-exclude or set limits right now? Contact us at [email protected] or via Live Chat 24/7. For immediate crisis support in Malaysia, call Talian Kasih 15999.