1xbit FAQ — Complete Player Guide

Registering with 1xbit is straightforward. Click the registration button on the homepage, fill in your full name, date of birth, email address, and mobile number, then choose a secure password. You must be at least 21 years old to register. Once submitted, you'll receive a confirmation email. Your account is active immediately for browsing, though deposits and withdrawals require KYC verification first.

1xbit requires three items for KYC: a valid government-issued photo ID (your Malaysian IC or passport), a proof-of-address document dated within three months (such as a utility bill or bank statement), and proof of ownership of your payment method — for example, a screenshot of your Touch 'n Go eWallet, DuitNow account, or a bank statement from Maybank, CIMB, or Public Bank. Submit these via the KYC section in your account dashboard.

No. 1xbit enforces a strict one-account-per-player policy. Duplicate accounts — whether registered under the same or different personal details — will be identified through our verification systems and closed. Any associated balance may be forfeited pending a review. If you've accidentally created a second account, contact support immediately at [email protected] to resolve the situation before it triggers a formal review.

Go to the 1xbit login page and click "Forgot Password". Enter your registered email address and you'll receive a password reset link within a few minutes. Follow the link to set a new password. If you don't receive the email, check your spam folder. For persistent issues, contact our 24/7 Live Chat support team and they'll assist with identity-verified account recovery.

To permanently close your account, email [email protected] with the subject line "Account Closure Request" and include your registered email address. Any verified real-money balance will be returned to your registered payment method after completing final identity checks. If the reason for closure is related to problem gambling, please let us know so we can also apply a self-exclusion flag to prevent accidental re-registration.

1xbit covers over 30 sports markets, with football being the most popular among Malaysian players. You can bet on Liga Super Malaysia, the English Premier League (EPL), Champions League, La Liga, Bundesliga, Serie A, and dozens of other leagues. Beyond football, markets include UFC, NBA, tennis, cricket, esports, and more. Both pre-match and live in-play betting are available, with real-time odds updated throughout each event.

1xbit's live betting feature lets you place wagers on football matches while they're in progress. Odds update in real-time based on match developments — goals, red cards, possession shifts — giving you the flexibility to react to what's happening on the pitch rather than committing everything pre-match. Markets include next goal scorer, match result, Asian handicap, total corners, and more. A stable internet connection is recommended for in-play betting on Liga Super Malaysia or EPL fixtures.

1xbit's live casino games are sourced from internationally recognised studio providers whose RNG (Random Number Generator) software is independently audited for fairness. Live dealer games — baccarat, blackjack, roulette, dragon tiger — are streamed in real-time from certified studios, meaning you see every card dealt and every wheel spin as it happens. 1xbit operates under an international gaming licence, which mandates compliance with fair-play standards as a condition of that licence.

Yes. The 1xbit platform is fully optimised for mobile browsers on both Android and iOS devices — no download required. Simply visit 1xbit.casa from your phone's browser and the site adapts automatically to your screen. All features are available on mobile, including live sports betting, live casino, deposits and withdrawals via Touch 'n Go eWallet or DuitNow, and account management. For the best experience, use an up-to-date browser such as Chrome or Safari.

1xbit is operated under an international online gaming licence and serves players globally, including from Malaysia. Online gambling exists in a legal grey area in Malaysia — no Malaysian government licence for offshore online gambling currently exists, and 1xbit does not hold one. Players in Malaysia access the platform on their own accord and are responsible for verifying that their participation complies with local laws. 1xbit strongly recommends that all players conduct their own legal assessment before registering.

The minimum age to register and use 1xbit is 21 years old. This is stricter than the legal threshold in some jurisdictions and applies to all players without exception, including those in Kuala Lumpur, Penang, Johor Bahru, and other parts of Malaysia. Age is verified during the KYC process using your Malaysian IC or passport. Accounts found to belong to players under 21 are closed immediately and any deposits are returned.

1xbit's responsible gambling tools are available in your Account Settings under the Responsible Gambling section. You can set daily, weekly, or monthly deposit limits in MYR — these take effect immediately when reducing a limit, while increases require a 24-hour waiting period. Session time limits and reality-check reminders can also be configured in the same section. For help accessing these tools, contact our 24/7 support team via Live Chat or email [email protected].

Contact 1xbit support via Live Chat or email [email protected] with the subject "Self-Exclusion Request". You can choose a fixed period — 7 days, 30 days, 6 months, or 1 year — or opt for permanent exclusion. Self-exclusion takes effect immediately upon confirmation. During this period, your account is deactivated and you will not receive any promotional communications. For additional support, Malaysian players can contact Talian Kasih on 15999, or access resources from GamCare at gamcare.org.uk.

1xbit offers 24/7 customer support via Live Chat on the platform — this is the fastest way to get a response for urgent matters. You can also reach the support team by emailing [email protected]; email responses are typically delivered within 4 hours during Malaysian Standard Time (MYT, UTC+8) business hours. For responsible gambling requests including self-exclusion and deposit limits, please specify this in your message subject so your request is routed to the appropriate team immediately.